# Mapping Zendesk objects to the standard profile in Amazon Connect Customer Profiles
<a name="mapping-zendesk-objects"></a>

This topic lists which fields in Zendesk objects map to fields in the standard profile in Customer Profiles.

## Zendesk-users object
<a name="zendeskusersobject"></a>

Following is a list of all the fields in a Zendesk-users object.
+ id
+ url
+ external\$1id
+ email
+ active
+ chat\$1only
+ customer\$1role\$1id
+ role\$1type
+ details
+ last\$1login\$1at
+ locale
+ locale\$1id
+ moderator
+ notes
+ only\$1private\$1comments
+ default\$1group\$1id
+ phone
+ shared\$1phone\$1number
+ photo
+ restricted\$1agent
+ role
+ shared
+ tags
+ signature
+ suspended
+ ticket\$1restriction
+ time\$1zone
+ two\$1factor\$1auth\$1enabled
+ user\$1fields
+ verified
+ report\$1csv
+ created\$1at
+ updated\$1at

## Mapping Zendesk users to a standard profile
<a name="mapping-zendeskusersobject"></a>

A subset of the fields in the Zendesk-users object map to the standard profile in Customer Profiles. The following table lists which fields can be mapped from the Zendesk-users object to the standard profile.


| Zendesk-users source field | Standard profile target field | 
| --- | --- | 
|  id  | Attributes.ZendeskUserId  | 
|  external\$1id  | Attributes.ZendeskExternalId  | 
|  email  | EmailAddress  | 
|  phone  | PhoneNumber  | 

The Zendesk-users customer data from the Zendesk object is associated with a Amazon Connect customer profile using the following indexes. 


| Standard Index Name | Zendesk-user source field | 
| --- | --- | 
|  \$1zendeskUserId  | Id  | 
|  \$1zendeskExternalId  | external\$1id  | 

For example, you can use `_zendeskUserId` and `_zendeskExternalId` as a key name with the [SearchProfiles](https://docs.aws.amazon.com/customerprofiles/latest/APIReference/API_SearchProfiles.html) API to find an Amazon Connect customer profile. You can find the Zendesk-users objects associated with a specific customer profile by using the [ListProfileObjects](https://docs.aws.amazon.com/customerprofiles/latest/APIReference/API_ListProfileObjects.html) API with the `ProfileId` and `ObjectTypeName` set to `Zendesk-users`.