# Mapping Zendesk objects to the standard case in Connect Customer Customer Profiles
<a name="mapping-zendesk-objects-case"></a>

This topic lists which fields in Zendesk objects map to fields in the standard case in Customer Profiles.

## Zendesk-tickets object
<a name="zendeskticketsobject"></a>

Following is a list of all the fields in a Zendesk-tickets object.
+ id
+ url
+ type
+ subject
+ raw\_subject
+ description
+ priority
+ status
+ recipient
+ requester\_id
+ submitter\_id
+ assignee\_id
+ organization\_id
+ group\_id
+ collaborator\_ids
+ email\_cc\_ids
+ follower\_ids
+ forum\_topic\_id
+ problem\_id
+ has\_incidents
+ due\_at
+ tags
+ via.channel
+ custom\_fields
+ satisfaction\_rating
+ sharing\_agreement\_ids
+ followup\_ids
+ ticket\_form\_id
+ brand\_id
+ allow\_channelback
+ allow\_attachments
+ is\_public
+ created\_at
+ updated\_at

## Mapping Zendesk-tickets object to a standard case
<a name="mapping-zendeskticketsobject-case"></a>

A subset of the fields in the Zendesk-tickets object map to the standard case in Customer Profiles. The following table lists which fields can be mapped from the Zendesk-tickets object to the standard case.


| Zendesk-tickets source field | Standard case target field | 
| --- | --- | 
| requester\_id | Attributes.ZendeskUserId | 
| id | Attributes.ZendeskTicketId | 
| subject | Title | 
| description | Summary | 
| status | Status | 
| requester\_id | CreatedBy | 
| created\_at | CreatedDate | 
| updated\_at | UpdatedDate | 

The Zendesk-tickets customer data from the Zendesk object is associated with a Connect Customer standard case using the following indexes. 


| Standard Index Name | Zendesk-tickets source field | 
| --- | --- | 
| \_zendeskUserId | requester\_id | 
| \_zendeskTicketId | id | 

For example, you can use `_zendeskUserId` and `_zendeskTicketId` as an `ObjectFilter.KeyName` with the [ListProfileObjects](https://docs.aws.amazon.com/customerprofiles/latest/APIReference/API_ListProfileObjects.html) API to find a standard case. You can find the Zendesk-tickets objects associated with a specific profile by using the [ListProfileObjects](https://docs.aws.amazon.com/customerprofiles/latest/APIReference/API_ListProfileObjects.html) API with the `ProfileId` and `ObjectTypeName` set to `Zendesk-tickets`.