# Mapping ServiceNow objects to the standard profile object in Amazon Connect Customer Profiles
<a name="mapping-servicenow-objects"></a>

This topic lists which fields in ServiceNow objects map to fields in the standard profile object in Amazon Connect Customer Profiles.

## Servicenow-sys\$1user object
<a name="servicenow-sys-user-object"></a>

Following is a list of all the fields in a Servicenow-sys\$1user object
+ sys\$1id
+ active
+ building
+ calendar\$1integration
+ city
+ company
+ cost\$1center
+ country
+ date\$1format
+ default\$1perspective
+ department
+ edu\$1status
+ email
+ employee\$1number
+ enable\$1multifactor\$1authn
+ failed\$1attempts
+ first\$1name
+ gender
+ home\$1phone
+ internal\$1integration\$1user
+ introduction
+ last\$1login
+ last\$1login\$1device
+ last\$1login\$1time
+ last\$1name
+ last\$1password
+ ldap\$1server
+ location
+ locked\$1out
+ manager
+ middle\$1name
+ mobile\$1phone
+ name
+ notification
+ password\$1needs\$1reset
+ phone
+ photo
+ preferred\$1language
+ roles
+ schedule
+ source
+ state
+ street
+ sys\$1class\$1name
+ sys\$1created\$1by
+ sys\$1created\$1on
+ sys\$1domain.link
+ sys\$1domain.value
+ sys\$1domain\$1path
+ sys\$1id
+ sys\$1mod\$1count
+ sys\$1updated\$1by
+ sys\$1udpated\$1on
+ time\$1format
+ time\$1zone
+ title
+ user\$1name
+ user\$1password
+ web\$1service\$1access\$1only
+ zip

## Mapping Servicenow-sys\$1users to a standard profile object
<a name="mapping-servicenow-sys-user-object"></a>

A subset of the fields in the Servicenow-sys\$1users object map to the standard profile object in Customer Profiles. 

The following table lists which fields can be mapped from the Servicenow-sys\$1users object to the standard profile.


| Servicenow-sys\$1users source field | Customer profiles target field | 
| --- | --- | 
|  sys\$1id  | Attributes.ServiceNowSystemId  | 
|  first\$1name  | FirstName  | 
|  last\$1name  | LastName  | 
|  middle\$1name  | MiddleName  | 
|  gender  | Gender  | 
|  email  | EmailAddress  | 
|  phone  | PhoneNumber  | 
|  home\$1phone  | HomePhoneNumber  | 
|  mobile\$1phone  | MobilePhoneNumber  | 
|  street  | Address.Address1  | 
|  city  | Address.City  | 
|  state  | Address.State  | 
|  country  | Address.Country  | 
|  zip  | Address.PostalCode  | 

The Servicenow-sys\$1user customer data from Servicenow object is associated with an Amazon Connect customer profile using the indexes in the following table. 


| Standard Index Name | Servicenow-sys\$1user source field | 
| --- | --- | 
|  \$1serviceNowSystemId  | sys\$1id  | 

For example, you can use `_serviceNowSystemId` and `_serviceNowIncidentId` as a key name with the [SearchProfiles](https://docs.aws.amazon.com/customerprofiles/latest/APIReference/API_SearchProfiles.html) API to find an Amazon Connect customer profile. You can find the Servicenow-sys\$1user objects associated with a specific profile by using the [ListProfileObjects](https://docs.aws.amazon.com/customerprofiles/latest/APIReference/API_ListProfileObjects.html) API with the `ProfileId` and `ObjectTypeName` set to `Servicenow-sys_user`.