Manage contacts from the Contact details page in Connect Customer

On the Contact details page, you can transfer, reschedule, end, or update the task template for an in-progress contact. You can also add or remove tags from an in-progress or completed contact that you can access.

You can also perform these actions programmatically using the TransferContact, UpdateContactSchedule, StopContact, UpdateContactTaskTemplate, TagContact, and UntagContact operations.

This section explains how to manage contacts by using the Connect Customer admin website.