# Make outbound calls using the Contact Control Panel (CCP)
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Before you can make an outbound call, your contact center must be set up to allow agents to make calls. For more information, see [Step 3: Set telephony](amazon-connect-instances.md#get-started-telephony) in [Create an Connect Customer instance](amazon-connect-instances.md).

For information about the caller ID that's displayed when you make an outbound call, see [Set up outbound caller ID in Connect Customer](queues-callerid.md).

**Note**  
**IT administrators**: For a list of countries available for outbound calls based on the Region of your instance, see [Connect Customer pricing](https://aws.amazon.com/connect/pricing/). If a country is not available in your dropdown menu, open a ticket to add it to your allow list. For more information, see [Countries that call centers using Connect Customer can call by default](country-code-allow-list.md).

**To make an outbound call**

1. In your Contact Control Panel, choose **Number pad**.

1. Use the dropdown menu to choose the country, then enter the number.   
![The CCP, the number pad, the Call button.](http://docs.aws.amazon.com/connect/latest/adminguide/images/ccp-make-outbound-call.png)

1. Choose **Call**.