Invoke Lambda functions - Amazon Connect
Step 1: Create a Lambda functionImportant ConstraintsStep 2: Grant access to Lambda functionStep 3: Invoke Lambda from CampaignStep 4: Consume Lambda response

Invoke Lambda functions

Step 1: Create a Lambda function

During campaign execution, outbound campaigns will invoke your Lambda function with a batch of profiles and expects a response containing results for each.

Request Payload

When your Lambda function is invoked, it will receive a JSON payload with the following structure:

Payload Structure

{
  "InvocationMetadata": {
    "CampaignContext": {
      "CampaignId": "string",
      "RunId": "string",
      "ActionId": "string",
      "CampaignName": "string"
    }
  },
  "Items": {
    "CustomerProfiles": [
      {
        "ProfileId": "string",
        "CustomerData": "string",
        "IdempotencyToken": "string"
      }
    ]
  }
}

Field Descriptions

InvocationMetadata

  • CampaignContext: Contains metadata about the campaign execution

  • CampaignId: Unique identifier for the campaign

  • RunId: Unique identifier for this specific campaign run

  • ActionId: The identifier of the flow action being executed by outbound campaigns

  • CampaignName: Human-readable name of the campaign

Items

  • CustomerProfiles: Array of customer profiles to process (batched for efficiency)

  • ProfileId: Unique identifier for the customer profile

  • CustomerData: JSON string of the customer profile

  • IdempotencyToken: Unique token for this specific invocation to ensure idempotent processing

Example Request Payload

{
  "InvocationMetadata": {
    "CampaignContext": {
      "CampaignId": "campaign-12345",
      "RunId": "run-67890",
      "ActionId": "activity-abc123",
      "CampaignName": "Welcome Campaign"
    }
  },
  "Items": {
    "CustomerProfiles": [
      {
        "ProfileId": "customer-001",
        "CustomerData": "{\"firstName\":\"John\",\"lastName\":\"Doe\",\"email\":\"john.doe@example.com\"}",
        "IdempotencyToken": "token-xyz789"
      },
      {
        "ProfileId": "customer-002",
        "CustomerData": "{\"firstName\":\"Jane\",\"lastName\":\"Smith\",\"email\":\"jane.smith@example.com\"}",
        "IdempotencyToken": "token-abc456"
      }
    ]
  }
}

Expected Response Payload

Your Lambda function must return a JSON response with the following structure:

Response Structure

{
  "Items": {
    "CustomerProfiles": [
      {
        "Id": "string",
        "ResultData": {}
      }
    ]
  }
}

Field Descriptions

Items

  • CustomerProfiles: Array of results corresponding to each customer profile in the request

  • Id: Must match the ProfileId from the request

  • ResultData: Custom JSON object containing your processing results (optional)

Example Response Payload

{
  "Items": {
    "CustomerProfiles": [
      {
        "Id": "customer-001",
        "ResultData": {
          "recommendedProduct": "Premium Plan",
          "score": 85,
          "nextAction": "send_email"
        }
      },
      {
        "Id": "customer-002",
        "ResultData": {
          "error": "Invalid customer data",
          "errorCode": "VALIDATION_ERROR"
        }
      }
    ]
  }
}

Important Constraints

Payload Size Limits

  • Maximum Response Payload Size: 32 KB per customer profile

  • If your ResultData exceeds this limit, the invocation will be marked as invalid

Response Requirements

  • You must provide a response for every ProfileId included in the request

  • Missing responses will be treated as errors

  • The Id field in the response must exactly match the ProfileId from the request

Error Handling

  • If your Lambda function throws an exception, all profiles in the batch will be marked as failed

  • Include error details in ResultData for debugging purposes

Invocation Type

  • Invocation Type: REQUEST_RESPONSE (synchronous)

  • Your function should return results within 30 seconds rather than processing asynchronously. Responses taking longer than 30 seconds will result in action failure

Step 2: Grant Outbound Campaigns access to your Lambda function

  1. Open the Amazon Connect console at https://console.aws.amazon.com/connect/.

  2. On the instances page, choose your instance name in the Instance Alias column. This instance name appears in the URL you use to access Amazon Connect.

  3. In the navigation pane under Channels and communications, choose Outbound campaigns.

  4. Under the Set up custom actions section, use the Lambda functions drop-down box to select the function to add to your outbound campaigns instance.

  5. Choose Add Lambda Function. Confirm that the ARN of the function is added under Lambda Functions.

Step 3: Invoke a Lambda from a Campaign

  1. Open or create a Journey flow.

  2. Add a Custom action block (in the Integrate group) to the grid. Connect the branches to and from the block.

  3. Choose the title of the Custom action block to open its properties page.

  4. Under Function ARN, choose from the list of functions you've added to your outbound campaigns instance.

Step 4: Consume the Lambda function response

Access variables directly

To access these variables directly in a flow block, add the block after the Custom action block, and then reference the attributes as shown in the following example:

RecommendedProduct - $.LambdaInvocation.ResultData.recommendedProduct
Score - $.LambdaInvocation.ResultData.score

Make sure that the name specified for the source attribute matches the key name in the ResultData returned from the Lambda.