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How Customer Profiles adds keys to the index for lookups - Amazon Connect Customer

How Customer Profiles adds keys to the index for lookups

The following diagram shows how Customer Profiles processes the standard identifiers to determine whether to persist the key.

A flowchart showing the decision process for persisting keys in Customer Profiles based on lookup and new object criteria.

The flowchart shows the following steps:

  1. Does the key have LOOKUP_ONLY specified?

    • If Yes, don't persist the key.

  2. If No, does the key have NEW_ONLY specified?

    • If No, save the key in the index to allow it to be used for lookups.

  3. If Yes, has ingesting the object results in creating a new profile?

    • If Yes, save the key in the index to allow it to be used for lookups.

    • If No, don't persist the key in the index for future lookups.