Historical metrics report limits in Connect Customer
Historical metrics reports have the following limits:
Service quotas
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Historical metrics reports have service quotas, such as Reports per instance and Scheduled reports per instance. When service quotas are breached, the following error message is displayed: Report cannot be saved. For more information about these quotas, see Connect Customer service quotas
Data only for active queues
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You can get data only for active queues. A queue is inactive if there are no contacts in the queue and no agents available.
Query data for three days at a time, for the past 2 days
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When you create a report that uses 15 minute intervals, you can return data for three days at a time, for the past 35 days. For 30 minute intervals you can return data for only three days at a time, but the data is available based on the retention period of contact records.
The availability of historical metric data is based on the retention period of contact records
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Historical metrics are based contact records. For the current retention period for contact records, see Connect Customer feature specifications.
For daily and total intervals
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You can select up to 31 days in a single request.
Cell limit
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Historical and scheduled reports limit the quantity of data returned according to the number of cells with data (and not total rows * columns in the report). A cell missing data is rendered as "-" on the reporting page.
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Historical reports are limited to 120k cells of data. If the cell limit is exceeded, the data is truncated.
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Scheduled reports are limited to 200k cells of data. If the cell limit is exceeded, the report fails.
