# Set up forecasting, capacity planning, and scheduling in Connect Customer
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**Tip**  
**New user?** Check out the [Connect Customer forecasting, capacity planning, and scheduling workshop](https://catalog.workshops.aws/amazon-connect-optimization/en-US). This online course is for Contact Center Administrators, Workforce Managers, Forecasters and Schedulers who are responsible for the forecasting and scheduling of agents.

Use these steps to set up forecasting, capacity planning, and scheduling.

1. [Enable forecasting, capacity planning, and scheduling](enable-forecasting-capacity-planning-scheduling.md) in the Connect Customer console.
**Note**  
After enabling Forecasting, capacity planning, and scheduling, it may take up to **24 hours** before the feature is available for use.

1. [Assign security profile permissions](required-optimization-permissions.md) to the Connect Customer users who will use this feature.

Use the following steps to start using forecasting, capacity planning, and scheduling.

1. [Set the forecast and scheduling interval](set-forecast-scheduling-interval.md)

1. [Create forecast groups](create-forecast-groups.md)

1. [Create forecasts](create-forecasts.md)

1. [Create capacity planning scenarios](capacity-planning-create-scenarios.md)

1. [Create staff rules](scheduling-create-staff-rules.md)