Output file locations for files analyzed by Contact Lens conversational analytics - Amazon Connect

Output file locations for files analyzed by Contact Lens conversational analytics

Following are examples of what the path looks like for Contact Lens conversational analytics output files when they are stored in the Amazon S3 bucket for your instance.

  • Original analyzed transcript file (JSON)

    • /connect-instance- bucket/Analysis/Voice/2020/02/04/contact's_ID_analysis_2020-02-04T21:14:16Z.json

    • /connect-instance- bucket/Analysis/Chat/2020/02/04/contact's_ID_analysis_2020-02-04T21:14:16Z.json

  • Redacted analyzed transcript file in (JSON)

    • /connect-instance- bucket/Analysis/Voice/Redacted/2020/02/04/contact's_ID_analysis_redacted_2020-02-04T21:14:16Z.json

    • /connect-instance- bucket/Analysis/Chat/Redacted/2020/02/04/contact's_ID_analysis_redacted_2020-02-04T21:14:16Z.json

  • Redacted audio file

    • /connect-instance- bucket/Analysis/Voice/Redacted/2020/02/04/contact's_ID_call_recording_redacted_2020-02-04T21:14:16Z.wav

Important

To delete a recording, you must delete the files for both the redacted and unredacted recordings.