# Enter a script in a Contact Lens rule for agents to follow
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Enter a script in a Contact Lens rule when you need agents to use exact wording in customer calls. 

To enter a script in a rule, enter phrases. For example, if you want to highlight when agents say *Thank you for being a member. We appreciate your business*, enter two phrases: 
+ Thank you for being a member.
+ We appreciate your business.

To apply the rule to certain lines of businesses, add a condition for which queues it applies to, or contact attributes. For example, the following image shows a rule that applies when an agent is working the BasicQueue or Billing and Payments queues, the customer is for auto insurance, and the agent is located in Seattle.

![The new rule page, the Words or phrases - Exact match section, multiple conditions.](http://docs.aws.amazon.com/connect/latest/adminguide/images/contact-lens-add-category-rules-3.png)