Enable authentication for Apple Messages for Business
To begin the setup process, first navigate to your Identity Provider.
Identity Provider Configuration
The following Amazon Connect domain must be registered as an allowed Redirect URI for the Identity Provider(s) used for authentication:
https://participant.connect.region.amazonaws.com/participant/authentication/update
Integration with Amazon Cognito
You can add your Identity Provider(s) to an existing Amazon Cognito user pool or create a new Amazon Cognito user pools.
Within this user pool you can create an app client and select some or all of your Identity Providers. Take note of the app client's client ID. For this app client, the following Amazon Connect domain must be added as an Allowed callback URL:
https://participant.connect.region.amazonaws.com/participant/authentication/update
Note
You must select Don't generate a client secret when configuring the Amazon Cognito app client. Only Amazon Cognito app clients without client secrets are supported.
Configure your Amazon Cognito app client with the Apple Messages for Business Portal
On Integrated OAuth2 Authentication, configure your Amazon Cognito app client client ID as the Client Identifier and your Amazon Cognito user pool domain's authorization endpoint as the OAuth URL.
Configure your user pools with Amazon Connect
On the Customer authentication page on the Amazon Connect console associate the user pool that will be used for the authentication.
Enable Amazon Connect Customer Profiles
Enable Customer Profiles
On the Customer Profiles page in Amazon Connect console, ensure that Customer Profiles is enabled for your instance. If No Customer Profiles domain associated with this instance of Amazon Connect. is displayed, then see Enable Customer Profiles for your Amazon Connect instance.
Grant Customer Profile permission(s) to security profiles (optional)
To grant users (agent, admin) permissions to view/edit/publish Customer Profiles in Agent Workspace, see Update Customer Profiles permissions for agents. After permission(s) are granted to security profile(s), users should be able to access the features in the Agent Workspace.
For a detailed list of permissions, see Customer Profiles security profile permissions.
Configure the Authenticate Customer flow block
For instructions, see Flow block in Amazon Connect: Authenticate Customer.
