# Enable outbound calls in your Amazon Connect instance Before your agents can make outbound calls to customers, you need to set up your Amazon Connect instance for outbound communications. 1. Open the Amazon Connect console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). 1. On the instances page, choose the instance alias. The instance alias is also your **instance name**, which appears in your Amazon Connect URL. The following image shows the **Amazon Connect virtual contact center instances** page, with a box around the instance alias. ![\[The Amazon Connect virtual contact center instances page, the instance alias.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/instance.png) 1. In the navigation pane, choose **Telephony under Channels and communications**. 1. To enable outbound calling from your contact center, choose **Make outbound calls with Amazon Connect**. 1. To enable outbound campaigns, choose **Enable outbound campaigns**. 1. By enabling early media audio, your agents can hear pre-connection audio such as busy signals, failure-to-connect errors, or other informational messages from telephony providers, when making outbound calls. Choose **Enable early media**. 1. Choose **Save**. 1. Ensure agents have the **Contact Control Panel (CCP) - Make outbound calls** permission in their security profile. For instructions, see [Assign a security profile for Amazon Connect to a contact center user](assign-security-profile.md). **Note** For a list of countries you can call **by default** based on the Region of your instance, see [Countries that call centers using Amazon Connect can call by default](country-code-allow-list.md). For a list of all countries available for outbound calls based on the Region of your instance, see [Amazon Connect pricing](https://aws.amazon.com/connect/pricing/). If a country is not available in your dropdown menu, open a ticket to add it to your allowlist.