# Enable forecasting, capacity planning, and scheduling in Connect Customer
<a name="enable-forecasting-capacity-planning-scheduling"></a>

You must enable forecasting, capacity planning, and scheduling at the Connect Customer instance level. After you enable forecasting, capacity planning, and scheduling, it may take up to 24 hours for the feature to be available for use in your AWS account.

1. Log in to the [AWS Management Console](https://console.aws.amazon.com/console/) using your AWS account.

1. In the AWS Management Console, at the top of the page in the search bar, type *Connect Customer* and then choose **Connect Customer**.This is shown in the following image.  
![The AWS Management Console, the search box, Connect Customer](http://docs.aws.amazon.com/connect/latest/adminguide/images/wfm-aws-console.png)

1. On the **Connect Customer virtual contact center instances** page, choose the **Instance alias** where you want to enable forecasting, capacity planning, and scheduling.  
![The Connect Customer virtual contact center instances page, the instance alias.](http://docs.aws.amazon.com/connect/latest/adminguide/images/wfm-select-instance.png)

1. In the navigation pane, choose **Forecasting, capacity planning, and scheduling**.  
![The Connect Customer navigation pane, the option for forecasting, capacity planning, and scheduling.](http://docs.aws.amazon.com/connect/latest/adminguide/images/wfm-left-nav-pane.png)

1. On the **Forecasting, capacity planning, and scheduling** page, select the check box to enable forecasting, capacity planning, and scheduling.  
![The Enable forecasting, capacity planning, and scheduling option.](http://docs.aws.amazon.com/connect/latest/adminguide/images/wfm-enable-check-box.png)

1. The status changes to *In progress*, as shown in the following image.  
![The Enable capabilities section, the Status message is set to In progress.](http://docs.aws.amazon.com/connect/latest/adminguide/images/wfm-enable-in-progress.png)

1. Within 24 hours the status will change to *Enabled* and forecasting, capacity planning, and scheduling will be ready to use.  
![The Enable capabilities section, the Status message is set to Enabled.](http://docs.aws.amazon.com/connect/latest/adminguide/images/wfm-enabled.png)