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Disable outbound campaigns in Connect Customer - Amazon Connect Customer

Disable outbound campaigns in Connect Customer

Important

You must delete all existing campaigns before you can disable outbound campaigns.

  1. Open the Connect Customer console at https://console.aws.amazon.com/connect/.

  2. On the instances page, choose the instance alias. The instance alias is also your instance name, which appears in your Connect Customer URL. The following image shows the Connect Customer virtual contact center instances page, with a box around the instance alias.

    The Connect Customer virtual contact center instances page, the instance alias.

  3. In the navigation pane, choose Telephony under Channels and communications.

  4. To disable outbound campaigns, clear the Enable outbound campaigns checkbox.

  5. Choose Save.

    You can no longer create outbound campaigns.