# Default queue transfer flow in Amazon Connect: "Now transferring"
<a name="default-queue-transfer"></a>

This flow manages what the agent experiences when they transfer a customer to another queue.

It starts with a **Check hours of operation** block to check the hours of operation for the current queue. The **In hours** option branches to the **Check staffing** block to determine whether agents are available, staffed, or online. 

If it returns **True** (agents are available), the flow goes to the **Transfer to queue** block. If it returns **False** (no agents are available), the flow plays a prompt and disconnects the call.

For instructions about how to override and change a default flow, see [Change a default flow in your Amazon Connect contact center](change-default-contact-flow.md).

**Tip**  
Wondering if a default flow has been changed? Use [flow version control](flow-version-control.md) to view the original version of the flow.