# Data retention in the Connect Customer analytics data lake
<a name="data-lake-data-retention"></a>

The data lake retention system in Connect Customer maintains a rolling 25-month window of accessible data, with the cutoff date updating at 12 AM UTC. For example, if you access the data lake on September 1, 2025, at 03:00 AM UTC, Connect Customer will provide access to data from August 1, 2023, 12:00 AM UTC onwards, while any data before this cutoff date will not be accessible.

Each data lake table uses a designated timestamp field for age calculations. The following table lists each the data lake table name and the name of their age timestamp column.


|  **Table name**  |  **Age timestamp column**  | 
| --- | --- | 
| agent\_queue\_statistic\_record | interval\_end\_time | 
| agent\_statistic\_record | interval\_end\_time | 
| contact\_evaluation\_record | evaluation\_submitted\_timestamp | 
| contact\_flow\_events | start\_timestamp | 
| contact\_lens\_conversational\_analytics | disconnect\_timestamp | 
| contact\_statistic\_record | disconnect\_timestamp | 
| contact\_record | disconnect\_timestamp | 
| staff\_shift\_activities | last\_updated\_timestamp | 
| staff\_shifts | last\_updated\_timestamp | 
| staff\_timeoffs | last\_updated\_timestamp | 
| staff\_timeoff\_intervals | last\_updated\_timestamp | 
| short\_term\_forecasts | creation\_timestamp | 
| long\_term\_forecasts | creation\_timestamp | 
| outbound\_campaign\_events | campaign\_event\_timestamp | 
| schedule\_metrics | last\_updated\_timestamp | 
| schedule\_goals | last\_updated\_timestamp | 
| bot\_conversations | bot\_conversation\_end\_timestamp | 
| bot\_intents | bot\_conversation\_end\_timestamp | 
| bot\_slots | bot\_conversation\_end\_timestamp | 
| intraday\_forecasts | creation\_timestamp |