Customize the home dashboard page
Customizing the Home Page
Administrators can:
Use Views to create home page layouts
Assign Views to specific workspaces
Assign workspaces to appropriate users
Access Control
There are different levels of permission for customizing the home page experience:
View resource — Users with this permission can modify the contents of the views related to a given page. For example, they can create 5 different flavors of the home dashboard. Set in Security profiles within the Flows section.
Workspace resource — Users with this permission can choose which view to apply to a given workspace, and what users have access to that workspace. Set in Security profiles within the Users and Permissions section.
There are no Security profile permissions specific to the home dashboard page. That UI is provided out of the box and the menu item appears to all admin website users.
Widget components
The home page supports widgets that display information and provide quick access to common tasks. An administrator may modify the home page's View to change what is displayed, for example remove some of the widgets provided out of the box, rearrange or resize the page contents, or replace contents with third party apps.
Note
The default home page blogs widget may appear empty depending on your selected language settings.
Finding Legacy Home Page Content
All functionality from the legacy home page (prior to re:Invent 2025) remains available through the Amazon Connect navigation menu.
For example, to use the test chat functionality, go to the Communications menu. For service level metrics, go to the Analytics and optimization menu, select Dashboards and reports, and open the Queue and agent performance dashboard.
