# Create overtime slots for contact center agents in Connect Customer
<a name="create-ot-slots"></a>

You can create overtime slots for specific activities. This feature applies to activities that aren't the **Work** sub-type. Activities with the **Work** sub-type are not available in the Activity list dropdown where a user requests overtime. 

For example, the following image shows three different **Productive** shifts: Overtime, Training, and Work. The activity named Work has the sub-type **Work**.

![The Scheduling page, the shift-activities tab, the sub-type Work.](http://docs.aws.amazon.com/connect/latest/adminguide/images/overtime-slots-1.png)


The following image shows that while requesting Overtime, in the Activity dropdown, only Overtime and Training activities are shown. The productive activity Work with the sub-type **Work** is not shown. 

![The Request Overtime pane, the Activity dropdown list.](http://docs.aws.amazon.com/connect/latest/adminguide/images/overtime-slots-2.png)


**To create overtime slots**

1. Choose the **Make Request** button in the **Published schedule calendar** UI and select **OT**.

1. A supervisor or manager enters the date and time range for overtime.

1. Select the productive activity from the Activity list.

1. Select by Staffing group or by Staff rules.
   + Staffing Groups send a notification to all agents regarding availability of overtime slots. Agents are approved based on a first come, first served model.
   + Staff rules allow supervisors to select specific agents to send overtime notifications to.

1. Select the number of required overtime slots.

1. Provide the reason for requesting overtime in the **Reason** text box. Agents can view the reason before accepting or declining the overtime request.

1. Choose **Request**.