# Countries that call centers using Amazon Connect can call by default
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The Region where your instance is created determines which countries you can call by default.

**Note**  
Amazon Connect country allowlisting supports a default deny model; unless you have specifically been allowed to call countries you will be blocked when attempting to call.

For a list of all the countries available for outbound calling, see [Amazon Connect pricing](https://aws.amazon.com/connect/pricing/). 

If you already have an instance, the countries that you are allowed to call may be different that those listed in the following sections because we have changed the service quotas over time.

**UK** mobile numbers with the following prefix may not be allowed by default:
+ \$1447

If you cannot dial these UK mobile numbers, you must submit a service quota increase request.

**Japan** mobile numbers with the following prefixes may not be allowed by default:
+ \$18170, 8180, and 8190

If you can not dial these Japan mobile numbers, you must submit a service quota increase request.

## How to allow calling to additional countries
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Use the following instructions to allow calling to additional countries, or to limit the countries that you can call from.

1. Choose [Account and billing](https://console.aws.amazon.com/support/home#/case/create?issueType=customer-service&serviceCode=service-connect-number-management&categoryCode=country-allowlisting-for-outbound-calls) to go to the pre-populated form in the Support console. You must be signed in to your AWS account to access the form.

1. For **Service**, *Connect (Number Management)* should be selected.

1. For **Category**, *Country Allowlisting for Outbound Calls* should be selected.

1. Select the required severity.

1. Choose **Next step: Additional information**

1. On the **Additional information** page:

   1. Enter the subject.

   1. Under **Description**, list which countries you want to allow calling to, or limit calling from.

1. Choose **Next step: Solve now or contact us**.

1. On the **Solve now or contact us** page:

   1. Choose the **Contact us** tab and select your **Preferred contact language** and your preferred contact method.

1. Choose **Submit**.

1. The Amazon Connect team will review your ticket and get back to you.

## Instances created in US East, US West, Canada (Central) and AWS GovCloud (US-West)
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You can call the following countries by default:
+ United States
+ Canada
+ Mexico
+ Puerto Rico
+ United Kingdom

## Instances created in Africa (Cape Town)
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You can call the following countries by default:
+ South Africa
+ United Kingdom
+ United States

## Instances created in Asia Pacific (Seoul)
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You can call the following countries by default:
+ South Korea
+ United Kingdom
+ United States

## Instances created in Asia Pacific (Singapore)
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You can call the following countries by default:
+ Singapore
+ Australia
+ Hong Kong
+ United States
+ United Kingdom

## Instances created in Asia Pacific (Sydney)
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You can call the following countries by default:
+ Australia
+ New Zealand
+ United States

## Instances created in Asia Pacific (Tokyo)
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You can call the following countries by default:
+ Japan
+ Vietnam
+ United States

## Instances created in EU (Frankfurt) and EU (London)
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You can call the following countries by default:
+ United Kingdom
+ Italy
+ France
+ Ireland
+ United States