Default flows in Connect Customer for your contact center
Connect Customer includes a set of default flows that have already been published. It uses them to power your contact center.
For example, say you create a flow that includes putting the customer on hold, but you don't create a prompt for it. The default flow, Default agent hold, will be played automatically. This is a way to help you get started with your contact center quickly.
Tip
If you want to change the behavior of a default flow, we recommend creating a new customized flow based on the default. Then call the new flow intentionally in your flows rather than defaulting to it. This gives you better control over how your flows work.
To see the list of default flows in the Connect Customer admin website, go to Routing, Flows. They all start with Default in their name.
Topics
Change a default flow in your Connect Customer contact center
Default agent hold flow in Connect Customer: You are on hold
Default agent transfer flow in Connect Customer: "Transferring now"
Default customer queue flow in Connect Customer: queue message and music
Default customer whisper flow in Connect Customer: play a beep sound
Default agent whisper in Connect Customer: name of the queue
Set the default whisper flow in Connect Customer for a chat conversation
Default outbound flow in Connect Customer: "This call is not being recorded"
Default queue transfer flow in Connect Customer: "Now transferring"
