Configure your external on-premise voice system - Amazon Connect

Configure your external on-premise voice system

After you have created a voice transfer connector, you need to configure your on-premise voice system so the voice transfer connector can communicate with it. To configure your on-premise voice system you will need to provide the following information:

  • Voice transfer connector hostname.

    To get the voice transfer connector host name, in the Amazon Connect console navigation pane, choose External voice systems, Voice transfer integrations. Select the one you want to use. The following image shows an example connector named MyTestConnector.

    The Voice transfer integrations, the MyTestConnector connector.
  • On the connector details page, note the fully qualified host name. This is the name of the host that is transferring voice to your enterprise voice system. When you configured your enterprise voice system, you'll need to provide this host name.

    The connector details page, the fully qualified host name.
  • To configure your enterprise voice system, go to the Amazon Chime SDK resources page, and choose Configuration Guides. Scroll down the page to SIP Trunking Configuration Guides, as shown in the following image.

    The Configuration Guides on the Amazon Chime SDK resource page.
  • After you configure your enterprise voice system, continue to the next step: Configure a flow to route calls from Amazon Connect to your external enterprise voice system.