# How Connect Customer uses routing profiles
A routing profile determines what types of contacts an agent can receive and the routing priority.
+ Each agent is assigned to one routing profile.
+ A routing profile can have multiple agents assigned to it.
Connect Customer uses routing profiles to allow you to manage your contact center at scale. To quickly change what a group of agents does, you only need to make an update in one place: the routing profile.
## Default routing profile: Basic routing profile
Connect Customer includes a default routing profile named **Basic routing profile**. Along with the [default flows](contact-flow-default.md) and default queue (named **BasicQueue**), it powers your contact center so you don't need to do any customization. This is what enables you to get started quickly.
## Routing Profiles Link Queues and Agents
When you create a routing profile, you specify:
+ The channels the agents will support.
+ The queues of customers that the agents will handle. You can use a single queue to handle all incoming contacts, or you can set up multiple queues. Queues are linked to agents through a routing profile.
+ Priority and delay of the queues.
The following image shows a graphic of a group of agents mapped to a routing profile. The routing profile specifies multiple channels and queues for the agents.
