# Queue-based routing to route customers to a specific contact center agent
Queue-based routing

In your business, you might want to route customers to specific agents based on certain criteria, such as the skill of the agent. This is called queue-based routing, also known as skills-based routing. 

For example, an airline might have some agents who handle reservations for English-speaking customers, others who handle Spanish-speaking customers, and a third group that handles both types of customers, but only over the phone.

The following illustration shows you can: 
+ Assign the same routing profile to multiple agents.
+ Assign multiple queues to a routing profile.
+ Assign a queue to multiple routing profiles.

![\[A graphic of four routing profiles.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/routing-profile-example2.png)


For an overview of the steps to set up queue-based routing, see [Set up queue-based routing](set-up-queue-based-routing.md).