Add case field conditions to a case template in Amazon Connect

Case field conditions in Amazon Connect make your case templates more dynamic and user-friendly. There are three types of case field conditions: Conditionally required, Hidden field conditions, and Dependent field options. Conditionally required fields allow you to enforce field completion based on specific criteria. Hidden field conditions let you show or hide fields based on other field values. Dependent field options create cascading dropdown menus where available choices depend on previous selections. These features help streamline agent workflows, reduce data entry errors, and ensure agents see only relevant information when managing cases.