# Change your audio device settings in the CCP or agent workspace
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When you're using the CCP or agent workspace, you can choose your preferred device for the audio, microphone, and ringer. This allows you to have audio notifications to ring from a desktop/laptop speaker instead of a headset, for example. 

**Important**  
Your speaker, ringer, and microphone settings are saved in your browser storage, not in Connect Customer.   
If your browser cache is cleared when you log off, these settings are also cleared.
If you move to a different computer or browser, you will need to change these settings there, too.

## Change audio device settings in the CCP
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1. In the CCP or agent workspace, choose **Settings**. The **Settings** dialog box appears, similar to the following image.   
![The CCP, the settings icon in upper right corner, the settings page.](http://docs.aws.amazon.com/connect/latest/adminguide/images/ccp-audio-settings.png)

1. Under **Audio devices**, use the dropdown to select your **Speaker**, **Microphone**, **Ringer**, and **Audio Enhancement**. For more information about Audio Enhancement, see [Enable Audio Enhancement for agents in Amazon Connect](https://docs.aws.amazon.com/connect/latest/adminguide/audio-enhancement.html).

## Prerequisite: Allow your browser to access your microphone
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Before you can change your audio device settings in the CCP, you need to make sure you've given your browser permission to access your microphone. This populates the device list in the CCP.

If you haven't done this yet, see the instructions for your browser.
+ [Chrome](https://support.google.com/chrome/answer/2693767)
+ [Edge](https://support.microsoft.com/en-us/windows/windows-camera-microphone-and-privacy-a83257bc-e990-d54a-d212-b5e41beba857)
+ [Firefox](https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions#w_change-microphone-permissions) 

## What to check when your audio device isn't working as expected
<a name="audio-device-ts"></a>

Following are the top tips for resolving issues with audio devices. 
+ Check that your headset is properly connected to your desktop.
+ Ensure that Windows exclusive mode is not enabled. For instructions that are appropriate for your device, search the internet for turning off Windows exclusive mode for your audio device. 
+ Ensure that the device is not muted or disabled in your operating system settings. Following are instructions for a Windows computer: 

  1. Press **Windows** \+ **I** to open **Settings**.

  1. Choose **System**, and then choose **Sound** on the left navigation pane.

  1. Scroll down the page and choose **Microphone privacy settings**.

  1. Under **Allow apps to access your microphone**, set the toggle to **On**.

## Info for IT admins and Developers
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+ **IT admins**: Agents need **Contact Control Panel (CCP) - Audio device settings** permissions in their security profile to access this feature.
+ **Developers**: If you are embedding the CCP into a CRM or custom desktop, you can use either the **Audio device settings** security profile permission or [Connect Customer Streams](https://github.com/aws/amazon-connect-streams) to pass the `enableAudioDeviceSettings` parameter to enable audio device settings upon initialization. If either of those flags is true, the audio device settings user interface is displayed in **Settings** on the CCP.

  For granular permission, we recommend using the security profile permission. The Streams flag is supported for backward compatibility.