List agents grouped by routing profile in Connect Customer
This topic shows you how to display a list of agents grouped by routing profile in your Connect Customer contact center.
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Go to Analytics and optimization, Real-time metrics, Queues.
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Choose New table, Agents.
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Choose Settings, as shown in the following image.
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On the Filters tab, choose Routing profiles from the Filter primary groupings by dropdown list. In Include, select the routing profiles you want included in the table, as shown in the following image.
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Choose Apply.
