# Customize the Amazon Connect agent workspace
<a name="agent-workspace"></a>

This section explains how to customize the agent workspace and enable guided experiences. 

The agent workspace integrates all of your agent-facing capabilities out of the box. When an agent accepts a call, chat, email, or task, they can see relevant information about the case and customer, plus step-by-step guidance and real-time recommendations. 

You can customize the agent workspace by integrating third-party applications and creating custom workflows with step-by-step guides. 

The following image shows the parts of the agent workspace. 

![\[The agent workspace, with callouts pointing to each part.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/agent-workspace-intro-sq.png)


1. The **Contact Control Panel**, which agents use to handle calls, chats, emails, and tasks.

1. **Third-party applications**, which reduce the number of windows an agent interacts with.

1. Real-time recommendations, powered by **Connect AI agents**.

1. **Tasks** to assign work or follow-up activities.

1. The case ID, and other info on the **Cases** tab, powered by Amazon Connect Cases.

1. **Step-by-step guides**, which provide consistent workflows to reduce cognitive load.

1. Machine-learning powered voice authentication, powered by **Voice ID**.

1. Customer information on the **Customer profile** tab, powered by Amazon Connect Customer Profiles.

You can also integrate [third-party applications](3p-apps.md)—built by vendors or you—into the agent workspace. The following image shows an example third-party app named **SchedulerApp** in the agent workspace. Agents can launch apps by using the **Apps** launcher, which is located in the right corner of the agent workspace.

![\[The apps launcher on the agent workspace.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/agent-workspace-intro-3P-apps.png)


**Topics**
+ [Step-by-step Guides](step-by-step-guided-experiences.md)
+ [Enable step-by-step guides](enable-guided-experiences-sg.md)
+ [View resource](view-resources-sg.md)
+ [UI builder](no-code-ui-builder.md)
+ [Invoke a guide at the start of a contact](how-to-invoke-a-flow-sg.md)
+ [Deploy step-by-step guides in chats](step-by-step-guides-chat.md)
+ [Display contact attributes in the agent workspace](display-contact-attributes-sg.md)
+ [Enable agents to enter disposition codes](disposition-codes-sg.md)
+ [PII Redaction](step-by-step-guides-pii-redaction.md)
+ [View Integrations](integrate-views-with-connect-resources.md)
+ [Use Guides in Workspace for Managers](use-guides-in-manager-workspace.md)
+ [Create persona-based Workspace pages](use-views-to-create-persona-based-workspace-pages.md)
+ [Customize the theme of the agent workspace](customize-theme-agent-workspace.md)
+ [Integrate third-party applications (3p apps)](3p-apps.md)