# How contact center agents accept or decline a time off request
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The contact center manager and agents will see the pending voluntary time off requests in the agent calendars.

![The published schedule calendar tab, pending overtime requests.](http://docs.aws.amazon.com/connect/latest/adminguide/images/accept-decline-view-wfm.png)


Agents can accept or decline voluntary time off (VTO) in the Agent application schedule calendar. To do this, agents need **Edit** security profile permissions. For more information about security profile permissions, see [Update security profiles](https://docs.aws.amazon.com/connect/latest/adminguide/update-security-profiles.html).

## Required security profile permissions
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To accept or decline the request, an agent must have **Agent application schedule calendar - Edit** permissions in their security profile. This permission is shown in the following image of Agent Applications permissions on the security profiles page.

![The security profiles page, the agent applications section, the agent application schedule calendar permission.](http://docs.aws.amazon.com/connect/latest/adminguide/images/security-profile-perms-accept-decline-wfm.png)


## Accept and Decline buttons for agents
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The following image shows the **Accept** and **Decline** buttons on the agent application.

![The Accept and Decline buttons on the agent application.](http://docs.aws.amazon.com/connect/latest/adminguide/images/accept-decline-buttons-wfm.png)