Add a pre-contact or pre-chat form
You can capture customer information before starting a contact:
Pre-contact form: Add to capture information from the customer before starting a task or email contact.
Pre-chat form: Add to capture information from the customer before starting a chat contact.
After you capture the information, you can display it to the agent through the Contact Control Panel (CCP), or use it elsewhere in the flow.
To create the form, you create a custom view and use the connect action button component. For more information on views, see Use the no-code UI builder in Amazon Connect for resources in step-by-step guides.
The connect action button allows you to take in user input from the form and select what action to take when the form is submitted - start a task/email or chat.
