# Import quick responses to Amazon Connect
Import quick responses

You can import a maximum of 100 quick responses at a time from a .csv file. This topic explains how to use the Amazon Connect admin website to import quick responses. To import quick responses programmatically, see [StartImportJob](https://docs.aws.amazon.com/amazon-q-connect/latest/APIReference/API_StartImportJob.html) in the *Connect AI agents API Reference*.

**To import responses**

1. Log in to the Amazon Connect admin website at https://*instance name*.my.connect.aws/. Use an **Admin** account, or an account assigned to a security profile that has **Content Management - Quick responses - Create** permission.

1. On the navigation bar, choose **Content Management**, then **Quick responses**.  
![\[Menu showing "Content Management" and "Quick responses."\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/agent-application-1.png)

1. On the **Quick responses** page, choose **Import**. 

1. In the **Import** dialog box, choose the **Responses Import Template.csv** link, then save the resulting **Response Import Template.csv** file to your desktop. The file opens in Microsoft Excel or a similar spreadsheet program.

1. In the .csv file, enter values in each column. Remember the following:
   + The **Name** and **Shortcut key** values must be unique across all the quick responses in your Amazon Connect instance.
   + Values in the **Routing Profile** column are case sensitive and must match the name of your routing profile exactly.
   + Do not rename or change the values in the first row of the .csv file. Those header keys are reserved and used to generate payloads for the [CreateQuickResponse](https://docs.aws.amazon.com/amazon-q-connect/latest/APIReference/API_CreateQuickResponse.html) API.
   + Remove all instances of **<\$1Required field>** from the .csv file. They're only for information.

1. Save the .csv file, return to the Amazon Connect admin website, and in the **Import** dialog box, choose **Upload file**.

1. Locate and open the .csv file, then choose **Import**.

   Success or failure messages appear when the import operation finishes. If the operation fails, choose the **Download failed imports link** in the message. Check the .csv file for leading or trailing spaces, and for any messages about the error.

You can navigate away from the **Quick response** page before the import job finishes. Choose the **View import history** link, located below the list of responses, to view status of your import jobs.