Set up Amazon Connect Global Resiliency for external voice transfer - Amazon Connect

Set up Amazon Connect Global Resiliency for external voice transfer

After you set up Amazon Connect Global Resiliency, make the following modifications to for external voice transfer:

  1. Create another external voice transfer connector in your replica Amazon Connect instance.

  2. Update your Amazon Connect flows to branch based on the AWS Region where the flow is running.

    1. Add a Set contact attributes to your flow.

      1. Set the external voice transfer connector ARN as a contact attribute.

    2. Add a Transfer to phone number block to your flow.

      1. Dynamically set the destination ARN in the block to use the contact attribute that you specified in the Set contact attributes block.

The following image shows a sample flow configured with a Check contact attributes block, Set contact attributes block, and Transfer to phone number block.

A flow configured for external voice transfer for Amazon Connect Global Resiliency.