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Access Connect assistant in the Connect agent workspace - Amazon Connect Customer
Assign permissions

Access Connect assistant in the Connect agent workspace

If you're using the CCP that is provided with Connect Customer, after you enable the Connect assistant, share the following URL with your agents so they can access it:

  • https://instance name.my.connect.aws/agent-app-v2/

If you access your instance using the awsapps.com domain, use the following URL:

  • https://instance name.awsapps.com/connect/agent-app-v2/

For help finding your instance name, see Find your Connect Customer instance name.

By using the new URL, your agents can view the CCP and Connect assistant in the same browser window.

If CCP is embedded in your agent's application, see Initialization for CCP, Customer Profiles, and Connect assistant in the Connect Customer Streams Documentation for information about how to include the Connect assistant.

For more information about the agent's experience using Connect AI agents, see Search for content using Connect AI agents.

Security profile permissions for the Connect assistant

Assign the following Agent Applications permission to the agent's security profile:

  • Connect assistant - Access: Enables agents to search for and view content. They can also receive automatic recommendations during calls if Contact Lens conversational analytics is enabled.

For information about how to add more permissions to an existing security profile, see Update security profiles in Connect Customer.

By default, the Admin security profile already has permissions to perform all Connect assistant activities.