# Accept a task assigned in the Contact Control Panel (CCP)
<a name="accept-task"></a>

The steps in this topic describe how to deliver tasks to an agent when their status is set to **Available** in the Contact Control Panel (CCP).

1. Whenever you set your status in the CCP to **Available**, Amazon Connect can deliver tasks to you, based on the settings in your [routing profile](routing-profiles.md).  
![\[The CCP, an incoming task, the accept task button.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/test-tasks-incoming.png)

1. When a task arrives, choose **Accept task**. You have up to 30 seconds to accept a task (10 seconds more than accepting a call or chat).

1. Review the description of the task, and choose the links as needed to complete the task.   
![\[The CCP, an example task, the end task button.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/test-task-end-task.png)

1. When you've completed the task, choose **End task**.

1. You will then be in ACW. When finished, choose **Close contact**.   
![\[After contact work for a task.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/test-task-close-task.png)

# Create a new task in the Contact Control Panel (CCP)
<a name="create-task"></a>

You can create a task any time, even when your status is Offline. And you can assign a task to anyone who has a quick connect, including yourself. 

You can create a task, which starts the task immediately. Or you can schedule the task to start on a future date and time.

1. Open the CCP. Select the **Task** tab, and then choose **Create task**.   
![\[The CCP, the task button.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/test-create-task-ccp.png)

1. Complete the **Create task** page. When you choose **Assign to**, you can assign a task only to someone or a queue that has quick connect.

   Choose **Create**. 

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#### [ CCP only ]

   The following image shows the option to create a task in the CCP.

![\[The CCP, the create task page, the schedule date and time section, the create button.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/test-create-task-ccp-2.png)


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1. If you chose yourself, the task is routed to you. Choose **Accept task**.  
![\[The CCP, an incoming take, the accept task button.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/test-tasks-incoming.png)

## Create a scheduled task
<a name="create-scheduled-task-agents"></a>

You can schedule a task to start on a future date and time.

1. Complete the steps to create a task. For example, add a **Task name** and **Assign to** a quick connect.

1. In the **Scheduled date / time** section, choose a future date and time, and specify the timezone. You can schedule a task up to six days in future.

1. If you want to clear all values in the **Scheduled date / time** section and start over, choose **Clear scheduled date / time**. 

![\[The create task page, the scheduled date and time section.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/scheduled-task.png)


# Transfer a task to another agent or queue in the Amazon Connect Contact Control Panel (CCP)
<a name="transfer-task"></a>

You can transfer a task that's assigned to you to another agent or queue.

1. Open the task you want to transfer, and then choose the quick connect icon.   
![\[A connected task, the quick connect button.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/tasks-transfer-1.png)

1. Choose from the list of people or destinations listed under **Quick connects**, and then choose the transfer icon.   
![\[The quick connect page, the agent quick connect, the transfer icon.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/tasks-transfer-2.png)