About mapping destinations in Amazon Connect
A mapping destination is your mapping from a source to a standard definition that is already defined in Amazon Connect.
The following table lists the supported mapping destinations.
| Source object | Destination: Customer, Product, Order, Case |
|---|---|
|
S3 |
Any |
|
Salesforce-Account |
Customer |
|
Salesforce-Contact |
Customer |
|
Salesforce-Asset |
Product |
|
Zendesk-users |
Customer |
|
Marketo-leads |
Customer |
|
Servicenow-sys_user |
Customer |
|
Segment-Identify |
Customer |
|
Segment-Customer |
Customer |
|
Shopify-Customer |
Customer |
|
Shopify-DraftOrder |
Order |
|
Zendesk-tickets |
Case |
|
Servicenow-task |
Case |
|
Servicenow-incident |
Case |
