Amazon Connect Testing language concepts

The following terms are used in the Testing language.

Observations

Observations represent each complete interaction that includes one observed event expected from the system and many actions to validate or simulate system behaviors.

Events

Events represent expected behaviors that would come from the system, such as a prompt, a bot message, or a Lambda call.

Actions

Actions represent what the testing framework should do in response to an event, such as sending DTMF, responding with text, asserting attribute values, or ending the test.

Actors

Actors represent roles to be played in the testing framework. When observing events, actors can be the system or agent, such as a play prompt coming from the system or an agent accepting the call. When simulating actions, actors can be the customer, system, or agent, such as simulating a customer input DTMF or utterance, or simulating a system response from a Lambda function.