AiAgentInfo
Information of the AI agent involved in the contact.
Contents
- AiAgentEscalated
-
A boolean flag indicating whether the contact initially handled by this AI agent was escalated to a human agent.
Type: Boolean
Required: No
- AiAgentVersionId
-
The unique identifier that specifies both the AI agent ID and its version number that was involved in the contact
Type: String
Length Constraints: Minimum length of 0. Maximum length of 128.
Required: No
- AiUseCase
-
The use case or scenario for which the AI agent is involved in the contact
Type: String
Valid Values:
AgentAssistance | SelfServiceRequired: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
