AfterContactWorkConfigPerChannel
Configuration settings for after contact work (ACW) timeout for a specific channel.
Contents
- AfterContactWorkConfig
-
The ACW timeout settings for this channel.
Type: AfterContactWorkConfig object
Required: Yes
- Channel
-
The channel for this ACW timeout configuration. Valid values: VOICE, CHAT, TASK, EMAIL.
Type: String
Valid Values:
VOICE | CHAT | TASK | EMAILRequired: Yes
- AgentFirstCallbackAfterContactWorkConfig
-
The ACW timeout settings for agent-first callbacks. This setting only applies to the VOICE channel.
Type: AfterContactWorkConfig object
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
