System Configuration

Settings in Amazon Connect Decisions are organized by scope and audience. Some settings are personal, allowing each user to tailor their own experience. Others are instance-level configurations managed by administrators that affect how the system behaves for all users or how it connects to your broader technology environment.

User-level settings let individuals manage their account information, notification preferences, and how their data access scope is applied to their views.

Instance-level settings allow administrators to configure the access control filter behavior across the organization, establish connections to your ERP and other external systems, and define how the system handles recommended actions.

Together, these settings give your organization the flexibility to adapt Amazon Connect Decisions to your specific operational context while maintaining consistency across your team.