# How does IAM work with Amazon Connect Decisions
<a name="how-does-iam-work-with-amazon-connect-decisions"></a>

Before you use IAM to manage access to Amazon Connect Decisions, learn what IAM features are available to use with Amazon Connect Decisions. To get a high-level view of how Amazon Connect Decisions and other AWS services work with most IAM features, see [AWS services that work with IAM](https://docs.aws.amazon.com/IAM/latest/UserGuide/reference_aws-services-that-work-with-iam.html) in the *IAM User Guide*.

## Identity-based policies for Amazon Connect Decisions
<a name="how-does-iam-work-identity-based-policies"></a>

**Supports identity-based policies:** Yes

Identity-based policies are JSON permissions policy documents that you can attach to an identity, such as an IAM user, group of users, or role. These policies control what actions users and roles can perform, on which resources, and under what conditions. To learn how to create an identity-based policy, see [Define custom IAM permissions with customer managed policies](https://docs.aws.amazon.com/IAM/latest/UserGuide/access_policies_create.html) in the *IAM User Guide*.

With IAM identity-based policies, you can specify allowed or denied actions and resources as well as the conditions under which actions are allowed or denied. To learn about all of the elements that you can use in a JSON policy, see [IAM JSON policy elements reference](https://docs.aws.amazon.com/IAM/latest/UserGuide/reference_policies_elements.html) in the *IAM User Guide*.

## Resource-based policies within Amazon Connect Decisions
<a name="how-does-iam-work-resource-based-policies"></a>

**Supports resource-based policies:** No

Resource-based policies are JSON policy documents that you attach to a resource. Examples of resource-based policies are IAM *role trust policies* and Amazon S3 *bucket policies*. In services that support resource-based policies, service administrators can use them to control access to a specific resource. For the resource where the policy is attached, the policy defines what actions a specified principal can perform on that resource and under what conditions. You must [specify a principal](https://docs.aws.amazon.com/IAM/latest/UserGuide/reference_policies_elements_principal.html) in a resource-based policy. Principals can include accounts, users, roles, federated users, or AWS services.

To enable cross-account access, you can specify an entire account or IAM entities in another account as the principal in a resource-based policy. For more information, see [Cross account resource access in IAM](https://docs.aws.amazon.com/IAM/latest/UserGuide/access_policies-cross-account-resource-access.html) in the *IAM User Guide*.

## Policy actions for Amazon Connect Decisions
<a name="how-does-iam-work-policy-actions"></a>

**Supports policy actions:** Yes

Administrators can use AWS JSON policies to specify who has access to what. That is, which **principal** can perform **actions** on what **resources**, and under what **conditions**.

The `Action` element of a JSON policy describes the actions that you can use to allow or deny access in a policy. Include actions in a policy to grant permissions to perform the associated operation.

Policy actions in Amazon Connect Decisions use the following prefix before the action:

```
scn
```

To specify multiple actions in a single statement, separate them with commas.

```
"Action": [
      "scn:action1",
      "scn:action2"
         ]
```

## Policy resources for Amazon Connect Decisions
<a name="how-does-iam-work-policy-resources"></a>

**Supports policy resources:** Yes

Administrators can use AWS JSON policies to specify who has access to what. That is, which **principal** can perform **actions** on what **resources**, and under what **conditions**.

The `Resource` JSON policy element specifies the object or objects to which the action applies. As a best practice, specify a resource using its [Amazon Resource Name (ARN)](https://docs.aws.amazon.com/IAM/latest/UserGuide/reference-arns.html). For actions that don't support resource-level permissions, use a wildcard (\*) to indicate that the statement applies to all resources.

```
"Resource": "*"
```

## Policy condition keys for Amazon Connect Decisions
<a name="how-does-iam-work-policy-condition-keys"></a>

**Supports service-specific policy condition keys:** Yes

Administrators can use AWS JSON policies to specify who has access to what. That is, which **principal** can perform **actions** on what **resources**, and under what **conditions**.

The `Condition` element specifies when statements execute based on defined criteria. You can create conditional expressions that use [condition operators](https://docs.aws.amazon.com/IAM/latest/UserGuide/reference_policies_elements_condition_operators.html), such as equals or less than, to match the condition in the policy with values in the request. To see all AWS global condition keys, see [AWS global condition context keys](https://docs.aws.amazon.com/IAM/latest/UserGuide/reference_policies_condition-keys.html) in the *IAM User Guide*.

## Using temporary credentials with Amazon Connect Decisions
<a name="how-does-iam-work-temporary-credentials"></a>

**Supports temporary credentials:** Yes

Temporary credentials provide short-term access to AWS resources and are automatically created when you use federation or switch roles. AWS recommends that you dynamically generate temporary credentials instead of using long-term access keys. For more information, see [Temporary security credentials in IAM](https://docs.aws.amazon.com/IAM/latest/UserGuide/id_credentials_temp.html) and [AWS services that work with IAM](https://docs.aws.amazon.com/IAM/latest/UserGuide/reference_aws-services-that-work-with-iam.html) in the *IAM User Guide*.

## Forward access sessions for Amazon Connect Decisions
<a name="how-does-iam-work-forward-access-sessions"></a>

**Supports forward access sessions (FAS):** Yes

Forward access sessions (FAS) use the permissions of the principal calling an AWS service, combined with the requesting AWS service to make requests to downstream services. For policy details when making FAS requests, see [Forward access sessions](https://docs.aws.amazon.com/IAM/latest/UserGuide/access_forward_access_sessions.html).

## Service roles for Amazon Connect Decisions
<a name="how-does-iam-work-service-roles"></a>

**Supports service roles:** Yes

A service role is an [IAM role](https://docs.aws.amazon.com/IAM/latest/UserGuide/id_roles.html) that a service assumes to perform actions on your behalf. An IAM administrator can create, modify, and delete a service role from within IAM. For more information, see [Create a role to delegate permissions to an AWS service](https://docs.aws.amazon.com/IAM/latest/UserGuide/id_roles_create_for-service.html) in the *IAM User Guide*.

**Warning**  
Changing the permissions for a service role might break Amazon Connect Decisions functionality. Edit service roles only when Amazon Connect Decisions provides guidance to do so.