# Getting administrator support If an Amazon Chime administrator invited you to join Amazon Chime, and you later have trouble with Amazon Chime, contact that administrator for support. If you don't know who that is, contact your manager. The administrator will solve your problem or reach out for additional support. **Note** You must belong to a Team or Enterprise account to work with an administrator. If you can, provide your Amazon Chime administrator with the following information: + A detailed description of your issue. + The time the issue occurred, including your time zone. + Your Amazon Chime version. To find your version number: + In Windows, choose **Help**, **About Amazon Chime**. + In OS X, choose **Amazon Chime**, **About Amazon Chime**. + In iOS and Android, choose **Settings**, **About**. + In the web application, open the menu next to your name (![A circle that contains three horizontal lines.](http://docs.aws.amazon.com/chime/latest/ug/images/web-app-top-menu-btn.png)) and choose **About Amazon Chime**. + The Log Reference ID. To find this ID: + In Windows and OS X, choose **Help**, **Send Diagnostic Logs**. + In iOS and Android, choose **Settings**, **Send Diagnostic Logs**. + In the web application, open the menu next to your name (open the menu next to your name (![A circle that contains three horizontal lines.](http://docs.aws.amazon.com/chime/latest/ug/images/web-app-top-menu-btn.png)) and choose **Send Diagnostic Logs**. + If your issue is related to a meeting, the Meeting ID. **Note** If you created your Amazon Chime account as an individual user or as part of a group with no administrators, you can use the Amazon Chime Assistant to get attachments or delete your account. For more information, see [Using the Amazon Chime Assistant](chime-using-assistant.md). You can also use the online user forum at [https://answers.chime.aws/](https://answers.chime.aws/) and watch the Amazon Chime [user videos](https://aws.amazon.com/chime/how-to-videos).