Provisioning phone numbers - Amazon Chime

End of support notice: On February 20, 2026, AWS will end support for the Amazon Chime service. After February 20, 2026, you will no longer be able to access the Amazon Chime console or Amazon Chime application resources. For more information, visit the blog post. Note: This does not impact the availability of the Amazon Chime SDK service.

Provisioning phone numbers

Use the Amazon Chime console to provision phone numbers for your Amazon Chime account. The numbers come from a pool managed by Amazon Chime. Choose Amazon Chime Business Calling to provision and assign phone numbers to your existing Amazon Chime users.

When provisioning completes, the phone numbers appear in your Inventory. You then assign them to individual users.

To provision phone numbers

  1. Open the Amazon Chime console at https://chime.aws.amazon.com/.

  2. In the navigation pane, under Calling, choose Phone number management.

  3. Choose Orders, Provision phone numbers.

  4. Select Business Calling, then choose Next.

  5. Search for available phone numbers. Select the phone numbers that you want, then choose Provision.

The phone numbers appear in your Orders and Pending lists while the provisioning occurs.