**End of support notice**: On February 20, 2026, AWS will end support for the Amazon Chime service. After February 20, 2026, you will no longer be able to access the Amazon Chime console or Amazon Chime application resources. For more information, visit the [blog post](https://aws.amazon.com/blogs/messaging-and-targeting/update-on-support-for-amazon-chime/). **Note:** This does not impact the availability of the [Amazon Chime SDK service](https://aws.amazon.com/chime/chime-sdk/).

# Administrative support for Amazon Chime
<a name="chime-getting-admin-support"></a>

**Note**  
For help with your Amazon shopping account, go to [Customer Service on amazon.com](https://www.amazon.com/hz/contact-us/foresight/hubgateway).

If you need to contact support for Amazon Chime, choose one of the following options:
+ If you have an AWS Support account, go to [Support Center](https://console.aws.amazon.com/support/home) and submit a ticket.
+ Otherwise, open the [AWS Management Console](https://console.aws.amazon.com/) and choose **Amazon Chime**, **Support**, **Submit request**.

Provide as much of the following information as you can:
+  A detailed description of the issue.
+ The time the issue occurred, including your time zone.
+ Your Amazon Chime version. To find your version number:
  + In Windows, choose **Help**, **About Amazon Chime**.
  + In macOS, choose **Amazon Chime**, **About Amazon Chime**.
  + In iOS and Android, choose **Settings**, **About**.
+ The log reference ID. To find this ID:
  + In Windows and macOS, choose **Help**, **Send Diagnostic Logs**.
  + In iOS and Android, choose **Settings**, **Send Diagnostic Logs**.
+ If your issue is related to a meeting, the meeting ID.