Unified Operations onboarding
Onboarding kickoff
Meet the team (customer and AWS allocated resources).
Onboarding workshop
Identify critical workloads.
Conduct deep architecture review of the workloads.
Review roles and responsibilities (RACI review – AWS and your roles and responsibilities).
Review Incident and Change management workflows (ITSM).
Communication protocol - tooling and processes, escalation path, on-call schedules
Identify and define the critical alarms (in Amazon CloudWatch, your 3rd party APM or custom monitoring tool).
Build runbooks for critical alarms.
Service onboarding
Your AWS account onboarding to AWS Security Incident Response.
Critical alarm onboarding to rapid Incident Management.
