Unified Operations Getting started: What you can expect from AWS
When you onboard to Unified Operations, you can expect the following from AWS.
Provide a team of designated AWS experts with deep technical expertise in the your workload domain and services.
Offer proactive guidance, ongoing optimization, and continuous improvement recommendations to enhance workload performance and resiliency and accelerate path to migrations and modernization.
Help provide rapid incident response, with context-aware engineers engaged within 5 minutes after you raise a business-critical support case.
Note
Resolution effectiveness depends on available context. Alarm onboarded workloads benefit from immediate access to comprehensive workload information, while non-onboarded workloads begin with service health data and customer-provided information.
Offer comprehensive support throughout the application lifecycle, from design and migration to production launch and long-term operations.
Proactively monitor security threats with auto-triaging, reducing false positives, and raising incidents for potential security incidents.
Assist in trouble and joint mitigation of AWS or your identified security incident.
