Unified Operations Getting started: How to request 5-minute incident response
AWS Unified Operations offers 5-minute incident response for your critical incidents. To request a 5-minute inbound response you can create a support case from a support interaction or use the legacy support case creation method. When you create your case, make sure that you enter the following information to ensure that your case receives a response within 5 minutes:
For Case type, choose Technical.
For Service, choose AWS Incident Detection and Response.
For Category, choose Active Incident.
For Severity, choose Business-critical system down.
In the Description, include the following information
Technical information
Workload name
Affected AWS Resource ARN(s)
Business information
Description of impact to the business
(Optional) Customer bridge details
