# Reopening a support case in Slack
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After you resolve a support case, you can reopen the case from Slack.

**To reopen a support case in Slack**

1. Find the support case to reopen in Slack. See [Searching for support cases in Slack](search-case.md).

1. Choose **See details**.

1. Choose **Reopen case**.

1. In the **Reopen case** dialog box, enter a brief description of the issue in the **Message** field.

1. Choose **Next**.  
![\[Dialog box that you use to reopen a support case in Slack.\]](http://docs.aws.amazon.com/awssupport/latest/user/images/supportapp/reopen-case.png)

1. (Optional) Enter additional contacts.

1. Choose **Review**.

1. Review your case details, and then choose **Send message**. Your case reopens. If you requested a new live chat with a support agent, Slack uses the same chat channel or thread as the one that was used for a previous live chat. If you requested a live chat in a new channel and you haven't had one so far, a new chat channel opens. If you requested a live chat in the current channel and you haven't had one so far, a thread in the current channel is used.