Troubleshooting - AWS Supply Chain

Troubleshooting

This section contains information about how to troubleshoot order planning and tracking issues that may occur.

Issue Resolution

Order planning and tracking page is blank

  • Make sure data ingestion is complete.

  • Check the data quality tab under Data Lake for missing required entities or any specific errors. For information on required entities for order planning and tracking, see Order Planning and Tracking.

  • Make sure the order planning and tracking configuration is complete. For more information, see Orders settings.

A specific column is not displayed under orders or order lines

Hover over on any column name and select the three vertical dots. Choose Manage columns and make sure the required column is selected.

Column or field values are not displayed under orders or orders insights

  • Make sure the column name has a value in the dataset.

  • Check the data mapping between the source and destination fields in the data lake page. For more information, see Uploading files for the first time.

A column or field is not displayed under Material Summary

  • Make sure the column name has a value in the dataset.

  • Check the data mapping between the source and destination fields in the data lake page. For more information, see Uploading files for the first time.

  • Choose Edit on the material summary page to see if the data entity is enabled to view on the material summary page.