Processing refunds in AWS IQ - AWS IQ

End of support notice: On May 28, 2026, AWS will end support for AWS IQ. After May 28, 2026, you will no longer be able to access the AWS IQ console or AWS IQ resources. For more information, see AWS IQ end of support.

Processing refunds in AWS IQ

Customers review work before approving a payment request. After approving a payment request, if a customer is unhappy with the work, they can request a refund. You can issue the refund, or not, at your sole discretion.

To initiate a refund request, open a ticket with AWS Marketplace Customer Service:

  1. Gather the following information:

    • The customer's AWS account ID for the account used to post the AWS IQ request. You can get this directly from the customer.

    • Accepted Payment Request date. This is the date the customer accepted the payment request; it's recorded in the AWS IQ chat under the proposal tab.

    • Payment Request ID. This is also located in the AWS IQ chat under the proposal tab.

    • Full Refund or Partial Refund. If Partial, provide the refund amount.

  2. Navigate to the Support Console:

    1. Choose Account and billing support.

    2. From the Type dropdown, choose IQ.

    3. Choose I am an AWS expert and need assistance.

  3. In the subject line, enter AWS IQ Refund Request

  4. Provide the following case details:

    • Customer AWS account ID

    • Payment Approved Date

    • Payment Request ID

    • Refund Type (Full/Partial)

    • Refund Amount (if Partial)

    • Refund Reason

  5. Submit the case to notify the Support team. A case is created in the AWS Support Center Console with status information about the refund request. The subject line contains one of the following:

    Completed – The refund was processed and no further action is required.

    Pending – The refund will be processed after the current billing cycle ends.

    Action Required – The request could not be processed, and we need additional information from you. You can respond directly to the support case; however, you will also need to submit a new refund request form.