End of support notice: On May 28, 2026, AWS will end support for AWS IQ. After May 28, 2026, you will no longer be able to access the AWS IQ console or AWS IQ resources. For more information, see [AWS IQ end of support](https://docs.aws.amazon.com/aws-iq/latest/experts-user-guide/aws-iq-end-of-support.html). 

# Direct messaging
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You can receive direct messages from customers through your individual or company profile. If you have provided your individual and company details in the **Account Settings**, you can respond using your individual name or the name of your company.

You can view customer messages in the **Conversations** tab. Select the message to respond.